Warranty Coverage You Can Understand
Engines & Transmissions
Eligible engines and transmissions may have standard 5-year or 7-year warranty options. Coverage may include eligible parts and labor, subject to the applicable warranty terms.
Small Parts & Driveline
Eligible small parts and driveline components may include a 6-month warranty, subject to applicable conditions.
Sheet Metal Parts
Eligible sheet metal components may include a limited lifetime warranty against qualifying corrosion or manufacturer defects, subject to the applicable terms.
Quality You Can Trust, Protection You Deserve
At A Grade Car Parts, we’re committed to making your auto parts purchase simple and reliable. From warranty coverage to returns and refunds, we provide clear guidelines and dedicated customer support to help you shop with confidence. Our team is here to help you understand your coverage, find the right solutions, and navigate the claims process with ease.
- Proof of purchase may be required.
- Installation and maintenance requirements must be followed.
- Product-specific exclusions and conditions apply.
- Coverage applies to eligible products and approved claims.
- Misuse, improper installation, and modifications may affect eligibility.
Our engines and transmissions come with applicable 5-year or 7-year warranty options, depending on the product purchased. Warranty coverage may include parts and labor, subject to the specific warranty terms.
Small Parts & Driveline
Small parts and driveline components may include a 6-month warranty, depending on the product and its eligibility.
Sheet Metal Warranty
Eligible sheet metal products may include a limited lifetime warranty against qualifying corrosion or manufacturer defects, subject to applicable exclusions.
How to Make a Warranty Claim
If you experience an issue with a covered product, contact our support team with your order details, proof of purchase, and a description of the problem. All claims are subject to review and the applicable warranty conditions.
Eligible products may be returned within 30 days, subject to our return policy. Items must meet the applicable return conditions. Certain electrical parts and other specified products may be non-returnable.
Return Authorization
Please contact our customer support team and obtain a Return Authorization (RA) number before shipping any item back. Unauthorized returns may be refused.
Restocking Fees
A restocking fee may apply to eligible returns. The applicable fee may vary depending on the circumstances and will be determined according to the published return policy.
Refund Processing
Once an approved return is received and inspected, eligible refunds or credits are generally processed within 3–5 days. The time required for funds to appear in your account may vary depending on your payment provider.
Shipping Costs
Original shipping charges and return shipping costs are handled according to the applicable return policy. Any deductions or adjustments will be communicated as required.
Our customer support team can assist with questions about warranty coverage, return eligibility, refunds, and product concerns.
Information to Provide
When contacting us, please include your order number, product details, proof of purchase, and a clear description of the issue. Photos or other supporting documents may also be requested.
Claim Review Process
Our team will review your request and explain the next steps. Warranty claims and returns are evaluated according to the product’s applicable terms and conditions.
Contact Our Team
For assistance with a warranty claim, return, or refund, contact A Grade Car Parts through the customer support details listed on our website. Please obtain return authorization before sending any item back.
Warranty Coverage You Can Understand
Warranty, Returns & Refunds
At The Elite Auto Parts, customer satisfaction is our priority. We strive to provide reliable auto parts backed by clear policies and dedicated support. Whether you have questions about warranty coverage, need to return an eligible product, or want to understand the refund process, our team is here to guide you every step of the way. We aim to make every purchase simple, transparent, and worry-free.
- Proof of purchase may be required.
- Installation and maintenance requirements must be followed.
- Product-specific exclusions and conditions apply.
- Return authorization is required before returning an item.
- Eligible returns must meet our return policy conditions.
- Refunds are subject to inspection and applicable fees.
FAQ'S
How do I know if a part is compatible with my vehicle?
Provide your vehicle’s year, make, model, and engine details. Our team can help you find a suitable replacement part for your vehicle.
Do you offer warranties on used engines and transmissions?
Yes, warranty options are available for eligible engines and transmissions. Coverage and warranty periods depend on the product purchased, so please confirm the details before ordering.
What is your return policy?
Returns are subject to our return policy, including applicable time limits, authorization requirements, and fees. Please contact our customer support team before returning any item.